About Us


Privacy Policy

Ritz Lane App (UK) Limited (together with its affiliated companies – “Ritz Lane,” “we,” “our,” or “us”) is committed to safeguarding your personal data and ensuring its proper use. This Privacy Policy outlines how we collect, store, use, and disclose various types of personal data in relation to the Ritz Lane app's technology platform services (the "Services"). These types of personal data include: User data: Information concerning individuals registered for and using the Services either independently or on behalf of our corporate clients to book, send, and receive taxi rides and courier deliveries. Driver and courier data: Information concerning drivers and couriers using the Services either independently or as part of integrated fleets to accept and execute rides and/or delivery orders. Website visitor, CRM & prospects data: Information regarding visitors to our website, event participants, business clients, partners, and prospective clients, partners, users, or drivers interacting with our websites, online ads, content, emails, or other communications ("Sites"). This Privacy Policy outlines our practices concerning: Data Collection Data Uses Data Location and Retention Data Sharing Cookies and Tracking Technologies Communications Data Security Data Subject Rights Data Controller/Processor Additional Notices and Contact If you are a user, driver, visitor, partner, or prospect (“you”), please read this Privacy Policy carefully and ensure you fully understand and agree to it. You are not legally obligated to provide us with personal data, and you may do so at your own discretion. If you do not wish to provide personal data or have it processed by us or any Service Providers, please refrain from accessing or using our Services. For the full text of our Privacy Policy, including detailed information on each section, please visit our website or contact us at privacy@ritzlane.com. Last Updated: [Date] For any questions, concerns, or complaints regarding our Privacy Policy or the processing of your personal data, please contact us at privacy@ritzlane.com.

Frequently Asked Questions

For all pick-ups from UK airports, a parking charge of £14.50 will be included in the final amount. For all drop-offs at UK airports, a £5.00 drop-off charge will be added to the final amount. For all pick-ups from UK airports, your driver will be waiting in the arrival terminal with a name board matching the name on your account. Please provide relevant flight information to your assigned driver.
The Mercedes V Class can accommodate 6 passengers and 4 large luggage items. The Mercedes S Class can accommodate 3 passengers and 2 large luggage items. The Mercedes E Class can accommodate 3 passengers and 2 large luggage items. The Tesla can accommodate 3 passengers and 2 large luggage items. The EV Black Taxi can accommodate passengers and 2 large luggage items.
At Ritz Lane, we strive to foster a respectful and dynamic community where all passengers and drivers feel secure in their interactions. Thoroughly vetting each individual who joins our platform enables us to maintain high standards and, most importantly, ensure the safety of our drivers.
Our 24/7 UK-based support team is available to assist with any concerns you may encounter. You can easily reach them via the app by toggling to the help function and selecting the most appropriate support option for your query.
– Mercedes V Class – Mercedes S Class – Mercedes E Class – Tesla – EV Black Taxi